warranty

Warranty

Warranty Statements

Standard Desktop Warranty Retail Desktop Warranty International Warranty Laptop Warranty Refurbished Warranty

Other Statements

Standard Desktop Warranty

Scope and Application

This warranty statement is applicable to new desktop computer systems purchased directly from iBUYPOWER.com and is offered to the original purchaser only.

For computer systems purchased directly from iBuypower.com and shipped outside the U.S., e.g., APO/FPO, Canada, Guam, Puerto Rico, please see our International Warranty Statement for additional information and stipulations.
For computer systems purchased directly from a retailer, such as BestBuy, Amazon, Costco, etc., some details of this statement are not applicable; please see our Retail Warranty Statement.
For Refurbished Desktop computer systems, please note the differences below.
For Laptop computer systems, please see our Laptop Warranty Statement.

Please see our Terms & Conditions and Purchase Agreement statements for important information about your purchase, conditions of sale, rights and obligations.

Limited Warranty on iBUYPOWER New Desktop Computer Systems

iBUYPOWER offers or has offered the following warranties:

3-Year Standard Limited Warranty:
1. 3-years labor and 2-years parts (for orders placed starting 6/1/2024)
2. 3-years labor and 1-year parts (for orders placed through 5/31/2024)
3-Year “Easy PC Builder” Limited Warranty (for orders placed 9/1/2023 through 1/5/2024):
3-years labor and 2-years parts (must be specified on the official invoice to receive the 2-year parts warranty; otherwise, the standard warranty is 3-years labor and 1-year parts.)
3-Year Standard Limited Warranty + 1-Year Shipping Coverage (U.S. Only):
1. 3-years labor and 2-years parts (for orders invoiced placed 6/1/2024)
2. 3-years labor and 1-year parts (for orders invoiced placed 5/31/2024)
3. 1-year Ground Shipping coverage to and from iBUYPOWER for any Return Merchandise Authorization (RMA) requests (offer valid in U.S. Lower 48 States Only).
4. A return shipping label will be provided for each RMA case; no reimbursements for shipping without our label will be granted.
Extended Limited Warranties:
1. 4-Year Extended Warranty:
  - 3-years parts and 4-years labor (for orders placed starting 6/1/2024)
  - 2-years parts and 4-years labor (for orders placed through 5/31/2024)
2. 5-Year Extended Warranty:
  - 4-years parts and 5-years labor (for orders placed starting 6/1/2024)
  - 3-years parts and 5-years labor (for orders placed through 5/31/2024)

Limited Warranty on iBUYPOWER Refurbished Desktop Computer Systems

90-Day Standard Limited Warranty: 90-days parts and 90-days labor
iBUYPOWER provides a 14-Day Money-Back Guarantee, excluding shipping, handling, and rush service fees, for refurbished desktop systems purchased directly from iBUYPOWER.com

Limited Warranty on iBUYPOWER-branded AIO CPU Liquid Coolers

iBUYPOWER offers the following warranty exception for the specified products below:

iBUYPOWER-branded CPU AIO Liquid Coolers shipped after 1/1/2022: 3-years cooler replacement based on the original invoice date.
Products affected: All in one liquid cooling systems with iBUYPOWER branding affixed to the water block from the factory.
iBUYPOWER will replace defective models with an equivalent or better cooler at iBUYPOWER's discretion. All models are subject to verification by iBUYPOWER.
Replacement coolers will resume the same warranty coverage as the original iBUYPOWER-branded cooler.

Standard Limited Warranty

iBUYPOWER warrants this product and its parts to the original purchaser against defects in materials or workmanship for the period specified in the applicable warranty included with the purchase from the original date of invoice. During this period, iBUYPOWER will repair or replace defective parts with new or reconditioned parts, at iBUYPOWER's option, without charge for parts (additional charges may apply). All original parts replaced by iBUYPOWER or its authorized service centers become the property of iBUYPOWER. All components repaired or replaced by iBUYPOWER will be covered under warranty for the remaining period of warranty or for no less than 90 days after the repair invoice date. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

iBUYPOWER makes no other warranty, either expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. iBUYPOWER makes no warranty or representation, either expressed or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, iBUYPOWER is not liable for any loss, cost, loss of work, loss of data, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall iBUYPOWER be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.

iBUYPOWER is a distributor only. Products sold by iBUYPOWER are not manufactured by iBUYPOWER. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any) even beyond the length of iBUYPOWER’s warranty. iBUYPOWER assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products.

In the normal course of repairs, it is necessary at times to reformat or replace drives that may contain personal data. Reformatting drives will essentially remove all data and program files from the drive. Should a drive be inaccessible or has failed, the data and files cannot be retrieved and the drive will be replaced. If a drive has corrupted files, it may be necessary to repartition and/or reformat the drive. iBUYPOWER will attempt to contact you prior to performing this task in case you prefer to have the drive returned in order to send the drive to a data recovery service. At the time the RMA number is issued, iBUYPOWER will ask for your authorization in advance to repartition/reformat the drive and record that response in the RMA record to avoid further contact delays. iBUYPOWER will not be responsible for data loss under any circumstances.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

Eligibility:

This warranty extends only to products purchased directly from iBUYPOWER.com and is effective only if the products are purchased for use within the continental U.S. and Hawaii (i.e., within the USA, including the contiguous 48 States, Alaska and Hawaii). If purchased for shipment outside this area, please refer to the International Warranty Statement.

You must retain your bill of sale or other proof of purchase to receive warranty service.

This warranty covers only normal use of the computer.

Additional conditions:

In the event that your computer system or component is returned to iBUYPOWER for repair or replacement, should no defect in materials or workmanship is found, or if no problem found as reported, you may be subject to return shipping and/or current labor charges.
No compensation or warranty extensions will be granted for normal warranty repairs or replacements. No compensation or warranty extensions will be granted for any delays in returning a repaired computer or replacement parts.
iBUYPOWER or any of its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to iBUYPOWER, it’s dealers, distributors, resellers, or Authorized Service Centers.
All pre-installed software programs are licensed to customers under non-iBUYPOWER software vendor’s term and conditions provided with the packages.
iBUYPOWER makes no warranty either expressed or implied regarding third-party (non-iBUYPOWER) software.
If you receive the shipment with incorrect or missing components, you must notify iBUYPOWER within 10 business days of receipt.

What this warranty does NOT cover:

Any damages to the components, hardware and/or assembly of the products, including but not limited to damages caused as a result of neglect, abuse, accidents, misuse, natural disaster; or unusual physical, electrical or electromechanical stress (including that due to uninterrupted use of the products, or use of the products for blockchain processing, cryptocurrency mining, or similar purposes).
Products that are modified outside of factory specifications and/or not in factory condition.
Products with modification to the serial number and/or factory identification labels whether removed, relocated, falsified, defaced, damaged, altered or made illegible.
Damages to PCB (Printed Circuit Board) whether cut, scratched, warped, bent, cracked, dented or broken.
Any missing or removed hardware, components and/or assemblies of the Product.
Cosmetic damages deemed outside of reasonable usage caused by deep scratches, cuts, cracks, dents, discoloration, neglect, dropping or mishandling the product
Products that are exposed to liquid, liquid residue or excessive environments resulting in rust, moisture, dampness, stains, corrosion or liquid spill on components, hardware or electronics. Burns or component flare-ups as a result of a liquid accident or spill.
Exposure to excessive cigarette or other tar residue, dampness, sand, direct, dust, or excessive debris.
Products that are rendered non-functional due to an accident, collision, with an object or tool, use of excessive force, neglect for care, exposure to fire or abnormal heat, flooding, dirt, windstorms, lightning, earthquakes, excessive weather conditions, or other acts of God, theft, blown fuses, improper use of any electrical source, or overloaded electrical circuits.
Products that are rendered non-functional due to roach or other infestation. In such cases when an infestation is discovered, all action will cease, the computer will immediately be sealed with a plastic bag, and the computer or component will be returned to the customer as-is. Extermination and/or cleaning of any infestation will not be the responsibility of iBUYPOWER. Any components, such as a power supply, will not be covered under warranty if damaged by the infestation and may not be returned to iBUYPOWER for replacement.
Defects or damage resulting from the use of a 3rd party product in conjunction or connection with accessories, products, software or secondary peripheral equipment not furnished for the usage with or approved for the product by iBUYPOWER.
Defects or damage resulting from improper testing, operation, maintenance, installation service, adjustment, or overclocking not provided or approved by iBUYPOWER.
The use of inadequate shipment packaging or use of inadequate packing material resulting in damages to the product while in transit back to iBUYPOWER.
The overall warranty is not voided by changes to the BIOS or firmware of components, or using software to modify the behavior or performance of a part. However; if the modifications cause damage to or lead to the failure of any part of the computer, then the warranty may be voided.
Products purchased from unauthorized resellers or dealers or marketplace websites. If you are unsure of whether a reseller is an Authorized Reseller, please contact iBUYPOWER for confirmation.
Support and costs involved to install or configure the product for any third party software application or hardware device, or network/wireless configuration.

Additional Exclusions:

The failure caused by improper installation, operation, cleaning or maintenance, accidental and physical damage, misuse, abuse or other modification, remedy taken by service centers not authorized by iBUYPOWER.
The overall warranty is not voided if a customer adds or upgrades components, however, those individual components that were added are not covered under this warranty. Further, if the added/upgraded components cause damage to or lead to the failure of any part of the computer, then the warranty may be voided.
Damage caused by illegal/illegitimate software or virus.
Extreme environmental factors, including extreme temperature or humidity, extreme physical stress or electrical interference, fluctuation or surges of electrical power, lightning, static electricity, etc.
Damage caused by faulty 3rd party power strips, surge protectors, and/or extension cords.
Obvious user damage on the exterior will cause the specific components to be no longer covered by the warranty.
If the manufacturing seals or stickers from inside or outside any product was removed, cut, or damaged, it would no longer be covered by the warranty.
Consumables, gifts, and package materials included with the product are not within the scope of this warranty.

Money-Back Satisfaction Guarantee

iBUYPOWER offers a 30-day money-back guarantee if not completely satisfied with your computer system that was purchased directly from iBUYPOWER.com only.

The 30-day money-back guarantee does NOT apply to computer systems purchased directly from a retailer or other third-party sellers. There are no exceptions to this policy.
Refurbished products may be returned within 14 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling, rush service fees, and any applicable restocking fees. The 30-day money-back guarantee does NOT apply to refurbished products.
This guarantee only extends to the original purchaser on the billing record and credits will be provided to the original form of payment. Any products not returned will be deducted from the credited amount.
This guarantee does NOT include shipping, handling and rush service fees. It does not extend to opened software, additional parts/peripherals, special order merchandise, or any custom-made products. Products that have been customized by iBUYPOWER for the customer, such as cases and side panels, with engraving or skins, will be assessed a restocking fee or not accepted. Products that have been customized/modified by the customer will not be accepted.
Restocking Fees will not be assessed within the first 30-days from the date on the packing slip or invoice. Any returns for refund after 30-days are subject to a 15% restocking fee. Requests for refund beyond 30-days and must be approved by management. Refunds will not be approved after 45-days from delivery.
For items sold with “FREE SHIPPING”, there will be an additional $75 deduction after any applicable restocking fee is applied.

Post-Warranty Conditions

Post Parts Warranty – should your computer require repair after the parts warranty has expired, but before the labor warranty has expired, the following conditions apply:
1. The basic exclusions and conditions above still apply.
2. Labor charges will not be charged.
3. Any parts that need to be replaced will be charged at current prices and will carry a 90-day warranty.
4. If any parts are no longer available, you will be offered equivalent or comparable components.
5. You will have the option to accept the parts quote or decline the quote and have your computer system returned unrepaired.
6. We will not accept your own parts being sent to us to be used in the repair.
7. You are responsible for shipping charges to and from the iBUYPOWER facility.
Post Labor Warranty – should your computer require repair after the parts warranty AND labor warranty have expired, the following conditions apply:
1. The basic exclusions and conditions above still apply.
2. Current labor rates and the current price of part(s) used in repair will be charged.

Procedures for Obtaining Warranty Service

RMA (Return Merchandise Authorization) Policy:

All returns require preapproval by iBUYPOWER and an RMA number to be issued before sending any product back to our facility. Before issuing an RMA number, iBUYPOWER will verify warranty status and determine whether the product can be covered under the specific warranty or not. You must be able to provide proof of purchase and the computer serial number to assist in this determination.

Shipping costs back to iBUYPOWER on any item returned are the sender’s responsibility and expense. iBUYPOWER recommends that the shipment is insured, or accept the risk of loss or damage during shipment. iBUYPOWER will cover shipping costs back to the customer for warranty repairs or replacements and will accept the risk of loss or damage; however, iBUYPOWER will not pay for return shipping costs from outside the U.S., e.g., APO/FPO, Canada, Guam, Puerto Rico.

iBUYPOWER may cover shipping costs both ways on a case-by-case basis and will be determined at the time the RMA is issued.
For returns outside the U.S., e.g., APO/FPO, Canada, Guam, Puerto Rico, please see our International Warranty Statement for additional information and conditions.
iBUYPOWER will not reimburse shipping costs under any circumstances. If return shipping is provided by iBUYPOWER, it will be done by providing shipping labels.
No COD packages will be accepted.

Types of RMA Returns. Depending on the situation, the following RMA options may be available:

Refund RMA – issued for computer system returns being returned for an approved refund, full or partial. All peripherals and extra items must be returned to obtain the maximum refund; anything missing may be deducted from the refund/credit. Some fees, such as shipping and rush, may be non-refundable. Some other exclusions and restocking fees may apply; see above and our Return Policy for more details. Refund/credits will not be processed until the products are received, inspected, disassembled, and processed through the finance department. Please allow time for the financial institution to post the credit back to your account.
Repair RMA – issued for computer system repairs, including desktop and laptops. A full description of the issue should be provided to ensure our technicians can pinpoint the issue and provide the appropriate repair or replacement. Return only the computer system; do not return peripherals, software, or the power cord to avoid loss or failure to return.
Normal RMA Parts Exchange – issued to replace individual components and peripherals that have been determined to defective. This RMA allows products to be returned for direct exchange, i.e. the customer sends the products first to iBUYPOWER and we will replace/exchange according to the warranty conditions described above. Generally, there is no additional charge for this method other than the shipping costs, if applicable, as described above.
Advance RMA Parts Exchange – issued to replace individual components and peripherals that have been determined to defective. This RMA allows the customer to first receive the replacement part, after which the customer will send the defective part back to iBUYPOWER. This method requires collateral, whereby iBUYPOWER has to charge the value of the product(s) in advance on a valid credit card and upon prompt receipt of the defective items, the full amount of the product(s) will be credited/refunded back to the credit card according to the conditions above. All parts must be returned within 30 days for us to process the refund/credit.

Procedures and Additional Information for Returning RMA Products

Packages received by iBUYPOWER without prior authorization from iBUYPOWER will be considered an unauthorized return, and iBUYPOWER reserves the right to take no action with the return; such products will not be accepted and may or may not be returned to sender. The RMA should be written on the outside of the package; delays in processing may occur for packages received without the RMA clearly known.

RMA numbers are valid for 30 calendar days from the date of issuance. All approved returns must be received by iBUYPOWER within 30 days of the date that iBUYPOWER issues the return authorization and instructions. If an RMA becomes invalid after 30 days, a new RMA will need to be re-approved and issued. Any shipping labels provided to you by iBUYPOWER must be used within the validity period, generally 2 weeks, and will not be reissued without valid cause and re-authorization.

Obtaining a RMA number does NOT guarantee acceptance as a warranty transaction unless the product is RECEIVED before the warranty expiration. Products received after the warranty expiration date will be processed as an out-of-warranty product and any replacement parts will incur charges at the current prices.

The sender assumes full responsibility to ensure the computer or parts are packed properly to avoid any physical damage caused during shipping. iBUYPOWER strongly recommends retaining and utilizing original boxes and packaging, including internal foam if applicable, or a similar well-protected box, as outlined in the Packing Instructions. iBUYPOWER will not be responsible for shipping damage caused by improperly or inadequately packed product.

To obtain an RMA number, please have the following information ready:

Billing Name on purchase record
Shipping address
Telephone number
Computer serial number from the rear of the chassis
Purchase proof or invoice
Detailed description of the issue you are experiencing

For product issues or failures, we recommend you contact our technical support for troubleshooting. For other customer service issues, such as parts swaps, missing items, billing issues, shipment inquiries, etc., please contact our customer service department. Initiate the RMA process at our Contact Us page.

Note: Before you return the product to iBUYPOWER, make sure to back up any data from the hard drive(s) and from any other storage device in the product. Remove all confidential, proprietary and personal information, as well as removable media, such as flash drives, CDs and PC Cards. iBUYPOWER is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return. Remove any hardware that was added and not part of the original component list from iBUYPOWER prior to the return.

Shipping Damage, Loss, and Claims

iBUYPOWER will ship to the address provided by the customer using the shipping method selected by the customer. Provided the carrier delivers properly to that address, with or without signature, iBUYPOWER will not assume responsibility for non-delivery. We recommend contacting local authorities to file a theft report. You should also Contact Us to initiate a loss claim with the carrier to initiate an investigation, however, generally the carriers will also not assume responsibility if they determine that delivery was completed as ordered.

If you receive the product with visible damage to the shipping box, iBUYPOWER recommends that if the damage appears severe enough that the product inside may be damaged, you should refuse delivery and have it returned to iBUYPOWER unopened. Contact Us to report the damage. Upon receipt, iBUYPOWER will inspect the contents and either repackage it if not damaged, or repair/replace the product and reship it. iBUYPOWER will submit damage claims as necessary.

If you receive the product without visible damage to the shipping box but there is physical damage to the product, please take the following actions:

Do not fully unpack the product if the damage is seen immediately.
Take clear and detailed photos of the product, the packaging and shipping box, including any dents, holes, and labels.
Retain the shipping box and all packaging for inspection and return shipping.
Contact Us as soon as possible.

iBUYPOWER will initiate the damage claim.

If iBUYPOWER receives any returns, whether computers or parts, that has physical damage, the following will be assessed:

Did the customer pack the product with substantial packaging that should have properly protected the products? Did the customer use original packaging, including internal foam and shipping box foam and/or Styrofoam?
Did the damage appear to be caused by the carrier during shipment?
Did the customer initiate and assume costs of the shipment or was an iBUYPOWER shipping label provided and used for the return?
Who assumes responsibility and who will incur costs of damage?

If the damage is deemed to have been caused by improper package by the sender, then the sender will be responsible for any associated costs.

You may still opt to have a shipping claim settled before progressing the repair, replacement, or refund further.
You will have the option to pay for any damage and continue the process.
If you are non-responsive and/or unwilling to pay for up to 2 weeks from the time of receipt, then the product will be returned as-is and the RMA will be closed.

If the damage is deemed to have been caused by improper package handling by the carrier, then a damage claim will be initiated by the sender and the product held until a final disposition is ascertained. Once determined, iBUYPOWER will then determine the next course of action.

If a shipment is lost in transit, the circumstances will be investigated and any loss claims should be initiated by the sender. Depending on the results of the investigation and claim, either a refund or replacement will be provided iBUYPOWER or the sender assumes the loss.

Appeals to the carrier cannot be submitted without new evidence to present.

Shipping the Return

It is very important that the RMA number appears clearly on outside the package in order to avoid delays and confusion. Ship the computer, packaged well and insured, to:

iBUYPOWER Attn: RMA#_______

529 N Baldwin Park Blvd

City of Industry, CA 91746